Privacy Policy
FreshPlaybook is a go-to-market advisory and content business. This policy explains what we collect when you use freshplaybook.com, book a call with us, or opt in to SMS reminders, buy something from us, and what we do with it.
1. What we collect
- Booking details. When you book a strategy call through our Cal.com booking page: your name, business email address, LinkedIn profile URL, the answers you give to the booking questions, and the date and time of the call.
- SMS reminder details. If you choose to receive text reminders: your name, email address, mobile number, the exact consent wording you agreed to, and the date, time, IP address and browser used when you agreed. We keep this as proof of your consent.
- Email subscription. If you sign up for updates: your email address and the page you signed up from.
- Correspondence. Emails, text replies and call notes you share with us.
- Basic technical data. Server logs from our hosting provider (IP address, browser type, pages requested). We do not run advertising trackers on this site.
Purchases.If you buy a membership or a sponsorship: your name, email address, billing country and what you bought. Card details are entered on Stripe's checkout page and go to Stripe, not to us.
2. How we use it
- To run the call you booked: confirmations, reminders, reschedules and follow-up.
- To send SMS reminders about that call, only if you opted in.
- To prepare for and follow up on conversations you have with us.
- To send email updates you asked for. Every email has an unsubscribe link.
- To keep the site secure and to meet legal obligations.
3. SMS messaging and your mobile number
We only text people who opted in on our website or booking form. Messages are limited to booking confirmations, reminders, and reschedule or cancellation notices for the call you booked. We do not send marketing text messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
You can stop at any time by replying STOP to any message. Reply HELP for help. Message and data rates may apply. Full SMS terms are in our Terms & Conditions.
4. Who we share information with
We do not sell personal information. We do not share it with third parties for their own marketing. We use service providers who process data on our behalf and under our instructions, for the purposes above:
- Cal.com (booking), Google Workspace (email and calendar), Twilio (SMS delivery), Supabase (database), Vercel (website hosting), Notion (notes), Stripe (payments).
- Professional advisers, or authorities, where the law requires it.
Mobile numbers and SMS consent records are passed to our SMS provider only to deliver the messages you asked for. The sentence in section 3 applies to every provider listed here.
5. How long we keep it
Booking and correspondence records are kept for as long as we have a working relationship with you or your company, and for up to 6 years afterwards for accounting and legal purposes. SMS consent and opt-out records are kept for at least 4 years, as proof of consent. Email subscriptions are kept until you unsubscribe.
6. Your rights
You can ask us to show you, correct, or delete the personal information we hold about you, or to stop contacting you, by emailing hello@freshplaybook.com. If you are in the EU, UK or another jurisdiction with data protection law, you have the rights that law gives you, including the right to complain to your supervisory authority.
7. Security
Data is stored with providers that use encryption in transit and at rest. Access is limited to the people who need it to do the work above.
8. Children
This site and our services are for businesses. We do not knowingly collect information from anyone under 18.
9. Changes
If we change this policy we will update the date at the top. Material changes to how we use SMS consent will be sent to opted-in numbers before they take effect.
10. Contact
FreshPlaybook: hello@freshplaybook.com.